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On Call Process
By default, you have to assume that they did not work the shift. They were on-call but did not get called into work. You do this by setting the start date worked and end date worked to the same value as the start date scheduled. Edit the 'As-worked' start and end time so that the 'As-worked' hours are equal to 0.
As for the process:
- When a provider actually works a backup shift, they (or an administrator) should enter the hours actually worked.
- If the backup shift was split, then the as-worked hours can be entered as for any other split.
- If hours are recorded as a pure adjustment, the hours will be tallied in the statistics that count hours but not in statistics that count shifts. So if a provider other than the one scheduled is called in to provide additional support for the shift, and the provider needs to be credited for working the shift (as opposed to working hours), then the shift should be treated as a split.